CPT Trainers Perform Lunch & Learn Seminar at Peachtree Corners Animal Clinic
August 12, 2008
On Tuesday, August 12, CPT Trainer/Owner Mark Spivak and Veterinary Relations Manager Connie Levy appeared at Peachtree Corners Animal Clinic on Holcomb Bridge Road in Norcross. Mark first explained CPT’s history, CPT’s services, and the advantages that position CPT as the highest quality provider of pet training services in the Atlanta metro area. Dr. Kathryn Brothers, Dr. Dawn Jackson and the Peachtree Corners staff were impressed with the education, accomplishments, and quality of the CPT staff; the selection process for the CPT apprentice program; the duration, depth, and intensity of our in-house apprentice training program; our in-house continuing education program; the diversity of our services; the eclectic flexibility of our methodology; our knowledge of leading edge training technology and advanced psychology; the size and layout of our primary training facility; and the overall professionalism with which CPT operates.
After discussing the advantages of working with CPT versus competitors, Mark moderated a question and answer session regarding canine learning theory, pack behavior, behavior modification, and household problem resolution. The attendees appreciated the insights of CPT’s professional trainers as well as CPT’s cognitive, personalized emphasis. Consequently, the Peachtree Corners staff can now speak more knowledgably and confidently when recommending CPT for improving their clients’ behavioral and obedience issues.
Veterinary hospitals, such as Peachtree Corners, realize that forming a relationship with CPT increases the productivity and profitability of the clinic. Happy dog owners with well trained pets do not return their pets to the breeder or shelter. Consequently, they remain clients of the veterinary practice and better enjoy the pet owning experience with their current pet, as well as future pets. Thus, they remain happy clients for many years.
Moreover, veterinarians prefer examining calm, obedient dogs versus fearful, aggressive, or overly exuberant dogs that require the assistance of one or more technicians. Calm, obedient dogs trained by CPT are more pleasant, safer clients. Furthermore, cooperative, well-behaved dogs lead to faster exams and less need to distract vet techs from other assignments, which reduces overtime and associated labor costs for the hospital. In addition, when exams progress more quickly and veterinarians are not burdened by communicating lengthy complimentary behavioral consultations on housebreaking, household manners, obedience, dominance, or aggression, the veterinarian’s time is more productive and profitable. In contrast, when veterinarians have an expected 10-minute exam turn into a 30-minute exam, waiting clients often sit in the lobby an excess amount of time. Alternatively, referring the obedience, household manners, or behavioral consultation to CPT enables a trainer to perform the consultation at the client’s home, where it is often most beneficial to the client, and improves customer service and client wait time at the hospital.
Atlanta area veterinary clinics desiring a similar presentation, should contact the CPT office by phone at 770-396-6433.