CPT Trainers Perform Lunch & Learn Seminar at Lenox Pet Hospital
May 15, 2008
On Thursday, May 15, CPT Trainer/Owner Mark Spivak and Veterinary Relations Manager Connie Levy appeared at Lenox Pet Hospital on Colonial Drive in the Brookhaven section of Atlanta. Mark first explained CPT’s history and services, then assisted Dr. David Bressman, Office Manager Sandra McClurkin and the Hospital staff in resolving their pets’ behavioral and obedience problems, including consultations on jumping, doorway behavior, leash walking, basic obedience, barking excitedly at people and dogs, anxiety reduction, and housebreaking. We also performed a live demonstration with the Hospital’s Shetland Sheepdog, Frac, on reducing excitability and instituting proper management protocols to reduce marking and housebreaking accidents. We then provided the Hospital with a follow-up homework program designed to improve Frac’s jumping, barking, and housebreaking behavior. The attendees appreciated the insights of CPT’s professional trainers as well as CPT’s cognitive, personalized emphasis. Consequently, the Lenox staff can now speak more knowledgably and confidently when recommending CPT for improving their clients’ behavioral and obedience issues.
Veterinary hospitals, such as Lenox, realize that forming a relationship with CPT increases the productivity and profitability of the clinic. Happy dog owners with well trained pets do not return their pets to the breeder or shelter. Consequently, they remain clients of the veterinary practice and better enjoy the pet owning experience with their current pet, as well as future pets. Thus, they remain happy clients for many years.
Moreover, veterinarians prefer examining calm, obedient dogs versus fearful, aggressive, or overly exuberant dogs that require the assistance of one or more technicians. Calm, obedient dogs trained by CPT are more pleasant, safer clients. Furthermore, cooperative, well-behaved dogs lead to faster exams and less need to distract vet techs from other assignments, which reduces overtime and associated labor costs for the hospital. In addition, when exams progress more quickly and veterinarians are not burdened by communicating lengthy complimentary behavioral consultations on housebreaking, household manners, obedience, dominance or aggression, the veterinarian’s time is more productive and profitable. In contrast, when veterinarians have an expected 10-minute exam turn into a 30-minute exam, waiting clients often sit in the lobby an excess amount of time. Alternatively, referring the obedience, household manners, or behavioral consultation to CPT enables a trainer to perform the consultation at the client’s home, where it is often most beneficial, and improves customer service and client wait time at the hospital.
Atlanta area veterinary clinics desiring a similar presentation, should contact the CPT office by phone at 770-396-6433.